Claims

Considering the government’s advisory to avoid all travel to Israel since October 8, 2023, we recommend that you thoroughly understand your travel insurance coverage and exclusions if you decide to travel under these circumstances.

Please note that under certain conditions, the exclusion for acts of war and civil unrest has been temporarily lifted for Trip Cancellation or Interruption coverage for travel to Israel.

For further information, please visit our FAQ section or contact us.

If you're back from your trip: File a claim

To submit your claim quickly, independently and avoid postal costs and delays:

1. Download and fill the form associated with your request.
2. Use our secure electronic document filing website.

For a faster process, make sure you have the following information handy:

• Your insurance contract number
• Your health insurance number
• Your completed and signed claim form
• Original and detailed invoices

Fill out all required fields* with accurate information to allow us to process your request quicker.

After clicking Submit request, you will receive an automatic email notifying you that the documents have been sent successfully.

You're back from your trip: Request a follow-up

You can follow up on the status of a file by using the chat tool available at the bottom right of our Blue Cross Travel Assistance website. This more efficient and faster way to get a response is available Monday to Friday from 8:30 a.m. to 4:30 p.m.

This service is only for filing a claim or following up on a file, and not for travel assistance. If you’re travelling, contact Blue Cross Travel Assistance.